Guest Relations Manager - CROWNE PLAZA SEMARANG - Jawa Tengah - Semarang

Advertised:4-7-12 | Closing Date:3-8-12

..... Do you have the passion we are looking for? .....

What's your passion? Whether you're into surfing, fishing or singing, at Crowne Plaza Semarang we're interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create Great Hotels Guests Love

At Crowne Plaza Semarang , everyone has room to be themselves. That's what makes our 4,500 group of hotels the energetic, passionate and special places they are to work in.

At the moment we're looking for a Guest Relations Manager to join our smart, dynamic, and upbeat Front Office team at CROWNE PLAZA SEMARANG.

Guest Relations Manager
Jawa Tengah - Semarang

Responsibilities:
Reporting to the Front Office Manager, you'll be involved in all pertinent matters affecting guest service and hotel operations to ensure guests receive prompt attention and personal recognition throughout the hotel.  In addition, you'll respond to guest needs and resolves any issues that may arise; supervise, direct and support Reception, Concierge, Guest Relations and Reservations teams during peak periods, assist Guest Relations in greeting, rooming, and sending off VIP guests, conduct daily departmental briefings and provides input for regular Front Office meetings.   You'll also check billing instructions and monitors guest credit. Analyses and approves discounts and rebates, analyse the rate variance report to ensure rooms revenue control, take action with the Property Management Systems (PMS) in emergency situation and be fully conversant with all hotel emergency procedures.Requirements: Candidate must possess at least a Diploma, Hospitality/Tourism/Hotel Management or equivalent.Required language(s): Chinese, EnglishAt least 3 year(s) of working experience in the related field is required for this position.Applicants must be willing to work in Semarang.Preferably Manager / Assistant Managers specializing in Hotel Management/Tourism Services or equivalent.Full-Time and Contract position available.For registered JobStreet.com users, to apply online or via sms
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