Support the operational activities of existing and potential clientsAttend to all customer questions and inquiries with the highes degree of courtesy and professionalism to resolve customer issuesProvide operational support to Client via telephone or email and other communicatin tools.Handle Client Conversion:
(1) Converting inactive and incomplete applications to Live Trading Accounts
(2) Converting Demo Account users to Live Trading Accounts
(3) Assist and lead Clients through account opening and processes
(4) Ensure all Client inquiry and feedback is answered appropriately and promptly
(5) Ensure all Client problems and act as first call resolution
(6) Provide first level dispute resolution-escalate and respond to appropriate department
(7) Adhere to all Compliance requirements in any dealing involving Client data.
(8) To educate and assist Clients about the Company FINANCIAL website and Trading Platform;trade in FX, Gold and other Financial Products trading functionality, features and benefits.
(9) Monitor and provide competitor activity and marketing suggestions
(10)Adhere to all company policies and procedures.
For Customer Service Officer:
Answer customer inquiries completely and accuratelyResolve customer complaints Inform customers about company products and servicesAssist in writing marketing and translating script, FAQs, announcement and notices
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