Our company is a well-established International Retail Brand Company, which has 2 brands under its business unit, Centro Lifestyle Department Store and Kemchiks Pasific Place Gourmet Supermarket. We are inviting young, dynamic, highly motivated and enthusiastic professional candidates to grow with us to fill in the following position:
Application Support Executive(Bintaro)Responsibilities:
Problem resolution – Communicate and recommend complex business process, procedures and diverse information to resolve customer issues. Gather complete customer information, research internal knowledge base and documentation for known solutions, isolate causes and take restorative actions while minimizing disruption to the customer’s business operation and document steps taken. Customer satisfaction – Respond to and communicate timely and effectively with customers providing professional, courteous and knowledgeable service. Act with an appropriate sense of urgency and follow up to ensure issues are resolved to satisfaction and develop a rapport through successful personal interactions.Teamwork – Interact with colleagues to resolve customer issues effectively and timely. Actively seek and apply knowledge gained from colleagues and other resources and proactively share knowledge with others.Technical expertise – Acquire and maintain expertise of software products and operating platforms and how customers can utilize and/or adapt software to effectively manage their business both financially and operationally.Requirements: Bachelor's Degree in Computer Science/Information Technology.Having min.4 years of working experience in the related field at retail industry is required for this position.Solid technical/applications support or related customer service experience in a software environmentExceptional customer service skills with expertise in troubleshooting and solving complex problemsExcellent organizational, time management, written and verbal communication skillsFamiliar with GOLD software would be an advantage.Please send your application letter with complete resume and recent photograph (4x6), copy of ID Card, transcript of last universities and other important documents to: HR Recruitment & Selection
(UP : Danti)
Sentosa Building
Jl Prof Dr Satrio Blok A3/5, Bintaro Sektor 7 Tangerang – 15224
or
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